GAP Specialists LLC
Effective and Last Updated: August 15, 2026
This Privacy Policy explains how GAP Specialists LLC (“GAP Specialists,” “we,” “us,” or “our”) collects, uses, protects, retains, and discloses personal information through gapspecialists.com, our website forms, telephone and email communications, and our investigative and consulting services.
This Policy is intended to provide clear notice and support compliance with applicable Louisiana and federal law. It does not create rights beyond those required by law, alter any signed service agreement, waive any lawful privilege, or require the disclosure of information that is confidential, privileged, restricted, security-sensitive, or connected to an investigation.
- SCOPE OF THIS POLICY
This Policy applies to information collected from website visitors, prospective clients, clients, authorized representatives, attorneys, insurers, businesses, vendors, witnesses, investigative subjects, and other persons whose information is lawfully received or developed in connection with our business.
Case-specific duties may also be governed by a written client agreement, court order, subpoena, attorney direction, professional obligation, or applicable law. If a written agreement imposes stricter confidentiality requirements, GAP Specialists will follow those requirements to the extent permitted by law.
- INFORMATION WE MAY COLLECT
Depending on how a person interacts with GAP Specialists and the services requested, we may collect:
• Contact and identity information, including names, addresses, email addresses, telephone numbers, dates of birth, and information used to verify identity or authority.
• Inquiry and intake information, including the service requested, persons or businesses involved, locations, dates, case numbers, deadlines, conflict-check information, and facts submitted through a form, email, telephone call, document, or consultation.
• Client and billing information, including engagement records, invoices, payment status, and transaction details. Payment information may be handled by a bank, invoicing provider, or payment processor rather than stored directly by GAP Specialists.
• Investigative and case information lawfully received or obtained from clients, attorneys, witnesses, public records, licensed databases, online sources, social media, service providers, field observations, photographs, audio or video recordings, digital evidence, reports, and other lawful sources.
• Website and device information, including Internet Protocol addresses, browser and device types, pages visited, referring pages, approximate location derived from an IP address, access dates and times, website security logs, and cookie or similar technology information.
• Communications, including emails, text messages, telephone calls, voicemail, documents, and case notes. Telephone calls may be monitored or recorded when lawful and appropriate.
• Security and compliance information needed to identify fraud, misuse, threats, conflicts of interest, unlawful requests, unauthorized access, or other risks.
Do not submit Social Security numbers, bank-account credentials, passwords, medical records, intimate images, or other highly sensitive information through the general website contact form unless GAP Specialists specifically requests the information and provides an appropriate transmission method.
- HOW INFORMATION IS COLLECTED
GAP Specialists may collect information:
• Directly from a website visitor, prospective client, or client.
• From a client’s attorney, insurer, employer, business, authorized representative, or other person acting with lawful authority.
• From witnesses, records custodians, vendors, experts, consultants, and service providers.
• Automatically through the website and its hosting or security systems.
• From public records, public websites, social media, and other lawfully accessible sources.
• From licensed, subscription-based, or otherwise authorized databases.
• Through lawful investigative activities and field observations.
The collection of information about an investigative subject does not mean that the subject is a client or website user. Notice, access, correction, or deletion may be restricted when providing it would compromise a lawful investigation, reveal confidential sources or investigative methods, interfere with evidence preservation, violate another person’s rights, or conflict with a legal or professional obligation.
- HOW INFORMATION MAY BE USED
GAP Specialists may use information as reasonably necessary to:
• Respond to inquiries and communicate with prospective clients, clients, attorneys, insurers, and authorized representatives.
• Conduct conflict checks, verify identity or authority, evaluate the legality of a request, and decide whether to accept an engagement.
• Plan, perform, supervise, document, and report lawful investigative, process-service, digital-forensics, intelligence, background, fraud, locate, surveillance, consulting, and related services.
• Authenticate information, preserve evidence, maintain chain of custody, protect case integrity, and prepare reports, affidavits, invoices, or other work product.
• Operate, secure, maintain, troubleshoot, and improve the website and business systems.
• Prevent, detect, investigate, and respond to fraud, abuse, unlawful conduct, security incidents, threats, or violations of an agreement.
• Comply with licensing requirements, court process, professional obligations, contracts, applicable law, lawful government requests, and recordkeeping duties.
• Establish, exercise, protect, or defend legal rights, claims, property, safety, and other lawful interests.
GAP Specialists will not knowingly use personal information for a materially different or incompatible purpose without authorization or another lawful basis when one is required.
- DISCLOSURE OF INFORMATION
GAP Specialists does not sell personal information in exchange for money.
Information may be disclosed only when reasonably necessary, authorized, or permitted by law, including disclosure to:
• The client who retained GAP Specialists and the client’s authorized attorneys, insurers, experts, consultants, representatives, or designated recipients.
• Vendors and service providers supporting website hosting, email, communications, secure storage, case management, databases, billing, accounting, legal services, cybersecurity, document delivery, process service, and other business operations.
• Courts, government agencies, licensing authorities, law enforcement, records custodians, adverse parties, or other persons when required or permitted by law, subpoena, court order, legal process, professional obligation, or legitimate safety concern.
• A successor or proposed successor involved in a lawful merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
• Other persons when the client or another legally authorized person provides consent or directs the disclosure.
GAP Specialists reserves the right to deny, restrict, redact, preserve, or withhold information when disclosure could reveal investigative methods, confidential sources, third-party information, evidence, privileged communications, attorney work product, security controls, proprietary information, trade secrets, or information restricted by law or contract.
- CONFIDENTIALITY AND INVESTIGATIVE RECORDS
GAP Specialists treats client and case information as confidential and limits access to persons with a legitimate business, legal, professional, or investigative need.
Confidentiality is not absolute. Information may be disclosed when:
• Authorized by the client or another legally authorized person.
• Required by law, subpoena, court order, legal process, or professional duty.
• Reasonably necessary to perform an authorized engagement.
• Necessary to prevent or respond to fraud, unlawful conduct, threats, or harm.
• Necessary to establish, exercise, or defend legal rights.
Submitting a website form, email, or telephone inquiry does not automatically create an investigator-client relationship, guarantee acceptance of a matter, create attorney-client privilege, or prevent GAP Specialists from declining an engagement after conducting a conflict, legality, or risk review.
- COOKIES AND WEBSITE TECHNOLOGIES
The website and its hosting, security, analytics, form, video, or embedded-content providers may use cookies, pixels, logs, and similar technologies to:
• Operate website features.
• Remember user preferences.
• Measure website traffic and performance.
• Detect suspicious or abusive activity.
• Protect the website and its users.
A visitor may be able to block or delete cookies through browser settings. Disabling cookies may affect how portions of the website function.
Third-party websites, videos, maps, social-media services, and embedded content may collect information under their own privacy policies. GAP Specialists does not control and is not responsible for an independent third party’s privacy or security practices.
- DATA SECURITY
GAP Specialists uses reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information maintained. These measures may include access restrictions, password and account protections, secure storage and transmission methods where appropriate, backups, vendor controls, and secure disposal procedures.
No website, email account, telephone system, electronic storage system, or transmission method can be guaranteed to be completely secure. Visitors and clients are responsible for using reasonable care when transmitting information and must promptly notify GAP Specialists if they believe information or communications have been lost, intercepted, or compromised.
If a security incident affects protected personal information, GAP Specialists will investigate and provide notices required by applicable law.
Louisiana law requires businesses to maintain reasonable security procedures appropriate to the information maintained, securely destroy covered personal information that is no longer retained, and provide legally required security-breach notifications.
- RECORD RETENTION AND DISPOSAL
Unless a different retention period is required by law, contract, court order, evidentiary need, litigation hold, licensing requirement, insurer requirement, or client instruction, GAP Specialists generally retains client and investigative records for seven (7) years after the matter is closed or the last substantive activity, whichever occurs later.
Website logs, duplicate materials, routine inquiries, unsuccessful intake information, and administrative records may be retained for shorter or longer periods depending on operational, security, legal, contractual, and evidentiary needs.
When records are no longer required, GAP Specialists takes reasonable steps to delete, erase, shred, anonymize, or otherwise render covered personal information unreadable or undecipherable.
- PRIVACY REQUESTS
Subject to applicable law and the exceptions described below, an individual may request:
• Confirmation of whether GAP Specialists maintains personal information concerning that individual.
• Access to applicable personal information.
• Correction of inaccurate personal information.
• Deletion of applicable personal information.
• Information concerning GAP Specialists’ privacy practices.
Requests must be emailed to info@gapspecialists.com with the subject line “Privacy Request.”
GAP Specialists may require information reasonably necessary to verify the requester’s identity and authority. An authorized agent must provide proof of authorization, and GAP Specialists may verify the request directly with the individual.
GAP Specialists may deny, limit, or delay a request when permitted by law, including when:
• The requester’s identity or authority cannot be reasonably verified.
• The requested information concerns another person.
• Disclosure could interfere with an investigation, legal proceeding, evidence preservation, fraud prevention, security, or safety.
• The information is confidential, privileged, proprietary, or protected as attorney work product.
• Retention is required or reasonably necessary for legal, contractual, licensing, accounting, insurance, dispute-resolution, or recordkeeping purposes.
• Compliance would reveal confidential sources, investigative methods, security procedures, or trade secrets.
• The request is fraudulent, abusive, excessive, repetitive, technically infeasible, or otherwise not required by law.
GAP Specialists will not unlawfully discriminate against a person for exercising an applicable privacy right.
- LOUISIANA AND OTHER STATE PRIVACY RIGHTS
GAP Specialists will honor privacy rights that apply to the company under the law governing the requesting individual.
The Louisiana Data Privacy Act, enacted as Act 502 of the 2026 Regular Session, becomes effective January 1, 2027. The Act applies only to businesses meeting specified statutory thresholds and includes exemptions and limitations.
Whether a particular privacy right or business obligation applies depends on the law’s scope, statutory thresholds, exemptions, the type and source of information, the purpose for which information is processed, and whether the request can be authenticated.
Nothing in this Policy waives any exemption, defense, privilege, restriction, or legal right available to GAP Specialists, its clients, or another person.
- CHILDREN AND MINORS
The GAP Specialists website and services are not directed to children under thirteen (13).
Persons under eighteen (18) may not retain GAP Specialists or submit a case inquiry without the involvement and authorization of a parent, legal guardian, attorney, or other legally authorized adult.
GAP Specialists does not knowingly collect personal information online directly from a child under thirteen without legally required authorization.
Investigations may lawfully involve minors when requested by a parent, legal guardian, attorney, court, or other authorized person, or when otherwise permitted by law. Information involving minors will be handled according to applicable confidentiality, safety, evidentiary, and legal requirements.
- COMMUNICATIONS AND MARKETING
GAP Specialists may use contact information to:
• Respond to an inquiry.
• Provide engagement or case-related notices.
• Request information or documents.
• Send invoices or payment notices.
• Communicate about an active or potential engagement.
• Provide legally required notices.
If GAP Specialists sends optional promotional email, the recipient may request that those communications stop. Opting out of promotional communication does not prevent necessary case, billing, security, legal, or transactional communications.
- THIRD-PARTY LINKS AND SERVICES
The website may contain links to or use services operated by other businesses.
A third party’s privacy and security practices are governed by its own policies and agreements. A link or embedded service does not mean GAP Specialists controls or endorses that third party’s privacy practices.
Visitors should review the applicable third-party privacy policy before submitting personal information.
- CHANGES TO THIS POLICY
GAP Specialists may update this Policy to reflect changes in law, technology, services, vendors, or business practices.
An updated Policy will be posted with a revised effective date. Material changes will apply prospectively unless applicable law permits or requires otherwise.
Continued use of the website after an updated Policy is posted constitutes acknowledgment of the revised notice but does not replace consent when consent is legally required.
- CONTACT GAP SPECIALISTS
Questions, complaints, and privacy requests may be directed to:
GAP Specialists LLC
Attention: Privacy Request
Email: info@gapspecialists.com
Website: gapspecialists.com
Louisiana Agency License No. 10138-080322-LA